Corporate Verse Independent
Answers.com published an article entitled “10 Terrifying Things About Funeral Homes You Didn’t Know”. Answers.com tries to provide answers to the random questions of the internet, but what they come up with in this article is something slightly below Buzzfeed fodder.
Although I appreciate attempts to talk about death and funerals, it’s nice when the facts are right. And many of Answers.com “10 Terrifying Things” are a stretch.
Here’s their “10 Terrifying Things” and my responses.
1. Death is Big Business: Pardon the pun, but funeral homes make a killing. The caskets in funeral homes are set up to where the grieving family members see the most expensive caskets. It’s a billion dollar industry, and bigger funeral service providers will attempt to acquire every aspect of the business, such as florists and tombstone engravers.
Paint in broad strokes much?
Some funeral homes are money hungry. Yes. I think Jessica Mitford made this point back in the 1970s. But — something that goes unnoticed by many is that many funeral homes are service oriented. Some funeral homes make the most expensive caskets most prominent and other funeral homes — like ours — have our least expensive casket set up as the most prominent. There are incredibly bad funeral homes and incredible good ones (and a whole variety of variations in between). And the good ones usually don’t make “a killing”.
And yes, the corporate funeral homes are attempting to acquire every aspect of the industry; and as corporations, they have shareholders; and with those shareholders, it’s all about the bottomline. And when it’s about the bottomline, you and your family become a means to an end.
2. They Take Advantage: People in grief are extremely vulnerable, and some funeral service providers are not above taking advantage of that. A funeral director can easily steer families in the direction of more expensive flowers or coffins. At the time, it seems like a showy, elaborate funeral is the only way to honor the deceased.
For those of us funeral directors who are ultimately concerned about service, the idea that we’re “taking advantage” of our customers frankly pisses us off.
It’s like assuming that all Catholic priests are pedophiles.
Or that all Matthew McConaughey movies involve shirt removal (apparently he keeps his shirt on in Interstellar)
Answers.com is making a blanket statement that simply doesn’t cover us all. In fact, it’s these blanket statements like this that incite some anger in those of us who find joy in helping those in their greatest hour of need and confusion. For the good funeral directors, our joy is helping you, not exploiting you.
And while I can say that many — if not most — in this industry exist for service, there is the dark side — those few — that do as Answers.com describes.
3. Are You Dead or Just Happy to See Me? When the body begins to decompose, certain areas known to have heavy concentrations of bacteria often swell to more than twice their normal size. Undertakers have to work fast to drain the bodies of all fluids, and they pack all of the body’s openings with cotton to prevent leakage.
If you want embalming, then yes, we do train the body’s fluids. And we usually pack the nose with cotton to keep any liquids from running down the face during a viewing.
4. Broken Parts: Funeral home employees are masters in the art of restoration. They often have to make a body presentable for viewing, despite how the person died. Sometimes, it’s as simple as using cosmetics to cover minor scrapes or bruises, but other times, morticians have to stitch bodies back together.
Answers.com got this right. Although I’m not sure this qualifies as “terrifying”. Bwahahaha. I’ll put makeup on your face. Bwahahah. Let me trim your beard. Look at me, I’m a master of restoration and I’m TERRIFYING.
5. Embalming: Everyone knows that embalming is the process of removing all the fluids from a body and replacing them with preservatives. What happens to all those fluids from the body? They go right into the public sewage system. That’s what’s really running through your pipes.
Right again, but when you think about the other things that get poured down the drawn (various chemicals), it’s not entirely terrifying.
6. The Eyes Have It: A person’s eyes are not usually removed from the body when its embalmed. They do start to flatten out, so morticians usually place a cap underneath the eyelid so that it still looks curved, or they’ll re-fill the eye to its normal size.
ZZZZZzzzzzz. Eye caps. Yes, we use eye caps. No, we don’t remove eyes.
7. They May Not Be Doing Their Jobs: In 2002, it was discovered that the Tri-State Crematory had been scattering the bodies rather than properly cremating them. Over 300 hundred bodies were discovered on the crematory’s property. It was revealed that the crematory had been giving the families concrete dust instead of ashes. Some of the bodies were never identified due to body decomposition.
Sadly, this one is true. Tri-State Crematory did do just as they say.
8. Please Wait Outside: When funeral directors have to go into someone’s home to retrieve a body, they are often in a hurry. The grieving family naturally wants time to say goodbye, but family members can hinder the work of funeral directors.
If you EVER feel any type of pressure from a funeral home or funeral director FIRE THEM! Seriously, just fire them. The fact is that your mind is already clouded by grief and the last thing you need in your life is someone trying to push you around. You just experienced a death in your life. You need people who will give you the time and space you need, NOT people who want to push you around.
9. Drops Happen: Sometimes, dropping the body is unavoidable. Removing bodies of overweight people from five-story buildings, for example, can prove to be quite tricky. Hopefully if it happens, it doesn’t occur in the eyes of the family.
Yes, drops do happen. I’ve handled a few thousand deceased persons and I’ve never dropped one. But, it might happen. I hope it doesn’t.
10. Caskets Don’t Have to Be Expensive: Caskets are where funeral homes make a lot of their money — the average price of a casket is over $1000. However, a nice casket can be bought between $400 – 600. You just have to shop around. A decent service for your loved one doesn’t have to put you in debt.
Casket’s don’t have to be expensive and many funeral homes do mark up their caskets, BUT I’m not sure a “nice” casket can be bought between $400 to $600.
You can buy a pine box for $500 HERE. But you have to put it together youself.
Walmart actually sells a pretty nice casket for $759. You can buy it HERE.
Do you think funeral homes charge too much for their merchandise and services?
I asked this question on my Facebook page yesterday. Over 200 people answered. And the discussion became pretty heated. Being that I like hot topics, I thought I’d take a stab at the question.
Let me preface this article by saying that I am not an economist, nor am I an exceptional business man. The following are ten observations that are a combination of experience in the funeral industry and my heart felt intention to meet the needs of the people I serve – needs that often include an economical funeral.
One. Yes, there are bad guys (and bad corporations) in the funeral industry. Legit racketeers.
Two. Yes, there are good guys.
Funeral directors who are more concerned with helping you through the funeral process than with making money. There’s probably more good guys than bad guys. We’re out there. Find us.
Three. Shifting Cultural Attitude towards Death
The industrialization of dying has removed the dying of our loved ones from home care. The institutionalization of dying means that you will probably die in an institutional setting (hospitals, nursing homes), where “professionals” treat the body while (often) ignoring social and spiritual aspects of dying. In fact, three out of four deaths in the United States occur in a hospital or nursing home, outside of our home surrounding and outside of the comfort of our family.
The professionalization of death has removed death from home and family. The Amish hire the funeral director to embalm the body and produce the legal paper work, but they do the rest. They dress the body, they casket the body, they have the funeral at their home and they direct the funeral service. There’s something to be said about one’s caretakers in life also being one’s caretakers in death.
With the industrialization and professionalization of death and dying, we have had the responsibility taken away from the community, and without that responsibility, without that personal investment in dying and death, we no longer see the full value of funeralization.
Four. Jessica Mitford and the Public Perception.
“You may not be able to change the world, but at least you can embarrass the guilty”, said Mitford. In Stephen Colbert-esque fashion, Mitford’s “The American Way of Death” wittingly embarrassed the abuses of the funeral industry in the 1960s and paved the way for the “Funeral Rule” in the early 1980s.
The “Funeral Rule” is meant “to protect consumers by requiring that they receive adequate information concerning the goods and services they may purchase from a funeral provider.” And while some of the abuses in the funeral industry have been quelled by the Funeral Rule, the depiction of funeral directors as “oleaginous salesman pushing me to buy a mink-lined steel casket with an Eternal Memory Foam pillow fringed in Flemish crepe and gently scented with lilac” has – to one degree or another – remained in the public perception.
On the one hand, it’s important to recognize that Mitford’s criticisms were – and, in some cases, are — warranted; on the other hand, it’s important to recognize that Mitford viewed the funeral industry through the lens of economics and class. She seemed to believe that the funeral industry was based on a desire to assert one’s standing in society. Why else would you spend a couple grand on a funeral, unless you were attempting to distinguish yourself from others? And funeral directors capitalized on this desire to brag in death. In your moment of intense weakness, we play on your pride and reach into your wallet. So, of course we are overcharging … at least, that’s part of the public perception.
And this leads us to the value of a funeral. In a capitalist market, value is determined by the market … by you. If you value it, you’ll pay for it. And seeing value in a funeral is the real question. It’s not, “Do funeral homes charge too much?”; rather, its, “Is there real value in funerals?” Once we answer the value question, then we can answer the cost question.
If you don’t see value in what a funeral home is offering you, find one that offers you the product and services that you do value.
If you don’t see value in the products that the industry is offering you, demand different products and service.
If we do indeed charge too much, it’s because the market doesn’t see value in what we’re offering.
The funeral home that is geographically closest to us charges roughly two grand more per funeral than our funeral home. We know some of the people they bury and – because it’s generally known that our funeral home is rather inexpensive – I often wonder, “Why do they go to Such-and-such Funeral Home when we’re less expensive?” My conclusion? Trust. They have a better relationship with that funeral director than they do with us.
Because we recognize that death has altered our reasoning, when someone dies and we have to make arrangements, we want to go to somebody we trust … and, if possible, someone we already know. In our transient society, there’s situations where we have not connections to funeral directors / funeral homes.
But, when there is trust with a funeral director, when there is a relationship with a funeral director, especially during times of death, money isn’t as much of a consideration. The value of trust usually outweighs the cost.
Seven. Non-profit vs. for profit.
I think there’s an expectation for us to be a non-profit organization. To be a ministry. But, if we were a non-profit ministry, there’d simply be less consumer options. It would be governed by a board, the products would be determined by donors and the service might be even more cookie cutter than it already is.
There are options. You should be able to find a funeral home that offers a direct cremation for under $2,000. You don’t have to be embalmed. There are cemeteries that don’t require vaults. There are inexpensive caskets.
You can die at home. You can be more involved in the death process. In 1996 Jessica Mitford was buried for $533.31. With inflation rates factored in, you can purchase the equivalent of Mitford’s funeral today.
Nine. Prepaying / Insurance Policies.
It’s always much more difficult to handle the expenses of a funeral when you have to pay it all at once. Think buying a car with cash. Not all of us can do it.
If you plan ahead, or buy an insurance policy, you can pay in increments and when the time comes it’s not as much of a shock.
Ten. Pre-planning: Now is the Time to Think about Death.
We plan for weddings. We plan for births. Think about your dying and death now. Think about what you want. Think about how you want your funeral to look. Find a funeral director who can meet your needs
If you aren’t aware of the corporate monsters in the funeral business, let me introduce you to Service Corporation International (SCI, also known as “Dignity” funeral homes and cemeteries). SCI is “based in Houston and publicly traded on the New York Stock Exchange (NYX), it operates more than 1,800 funeral homes and cemeteries in the U.S. and Canada. It has 20,000 employees and a market capitalization of $4 billion” (Paul M. Barrett). SCI is in a ongoing exchange with the Federal Trade Commision in an attempt to aquire Stewart Enterprises, the second largest funeral corporation; a deal that would effectively give SCI an additional 400 locations, and — what many argue — a violation of federal antitrust laws.
Just to be clear, I — like most independent funeral directors — don’t like corporate run funeral homes. I think they’re bad for consumers and they hurt the already injured public perception of the funeral industry by perpetuating the money-hungry mortician stereotype.
But, I want to be fair in my treatment of corporate run funeral homes. Here are four reasons I hate them and four reasons I like them.
FOUR REASONS I LIKE THEM:
One. New blood in the business
One of the greatest benefits that comes out of Corporate Funeral Homes is that they give first generation funeral directors an opportunity to enter and shine in the funeral industry. If you’re entering the funeral industry, corporate is a great place to find a job in an otherwise difficult market of family businesses that tend to only hire from within.
I know that many of you reading this post right now work at corporate funeral homes and I just want to say that the funeral industry needs you. You bring fresh perspective, hard work and heart to this trade. Perhaps the greatest testimony to your ability and talents is this: theoretically, a corporately run funeral home shouldn’t work. A “machine” shouldn’t be able to serve people in their most human experience. But, it does — to a degree — work. And the only reason it works is because the saving grace of corporate funeral homes is because of YOUR dedication.
Many say that corporate tends to pay their employees better than independent funeral homes.
Three. The Hours.
Independent funeral homes aren’t always managed well. For about seven years of my life, I was on call 24/7 except for two days out of the month. That’s right. I got two days off a month. There were times when I’d work 21 days straight, and I was on call for 24 hours of each of those days. No time for a personal life. No time for a vacation.
Corporate tends to be better run, having shifts and more days off for the staff.
Four. Vertical Movement.
Climbing the management ladder at an independent funeral home is difficult if not impossible. Like working for any family run business, the children of the owners always take precedence. You can work at a funeral home for 50 years and you’re still not able to earn the job that the owner’s 25 year old son is given. It sucks. And corporate is a great place to reward those who work the hardest.
FOUR REASONS I HATE THEM:
One. Some businesses are meant to be small.
Our family has served the Parkesburg and surrounding communities for over 150 years. We know our people. We grew up here. We shop here. We go to church here. If we did something wrong, it’d be in the newspaper the day before we did it. Our roots go deep. Heck, we’re related to half the local population.
If you take that heritage away and the interconnectedness we share with this community, you take away a key part in our ability to serve Parkesburg. Some businesses are meant to be small. Some businesses are meant to be local. Like a herd of cows trouncing through a garden, corporate funeral homes in a small community can end up doing more harm than good.
Two. Macro over micro economies
Most corporate funeral homes have some degree of price standardization. This is all well and good, except with those price standards have been determined in wealthier areas of the country. When a corporate funeral home focuses on macro economies you have big city price setting that gauges the small towns.
Three. Money over service.
Back in 1993, Robert Waltrip (Chairman of the Board of Service Corporation International [SCI], which owns more than 2,100 locations) stated that people who don’t buy his company’s stock “just don’t like money.” When you go corporate, money and satisfying your stock holders are your bottom-line.
This monetary bottom-line is what produces the upselling, the “salesman” mentality and the overpriced merchandise. And this – this corporate need to satisfy the stock holder – perpetuates the public opinion that funeral directors are just a bunch of greedy sticklers.
“An SCI funeral cost 42 percent more than a funeral at an independently owned funeral home.”
And this one, “Seventy-three of the priciest 100 (funeral homes) in the U.S. are owned by SCI.” (VIA Paul M. Barrett)
That’s a problem.
Four. The Insatiable Corporate Hunger to GROW
Death is one of the must human experiences. And it needs to be served with the most of human of professions. Corporate, by definition, is a non human entity. It’s very unhuman … robotic … machanical … and alien. The mixing of a corporate entity and the most human of experiences is as dangerous as unleashing Godzilla into a city. The only saving grace — as I mentioned previously — is that these funeral home monsters hire wonderful people. And if it wasn’t for these people, the damage would be even worse.
Our funeral home is content with who we are. We have no desire to buy another location; nor do we want to put our competitors out of business. We make a respectful and honest living and we’re happy with it.
Corporate, though, is — like a monster — never happy. There’s always a desire to grow … always a desire to buy up another family owned funeral home. Think Wal-Mart. Sometimes growth – especially the growth of a monster – is a bad thing.