Each and every job has its hard parts. Here are 10 aspects of the funeral industry that I find difficult.
One. The Silence
Silence is the voice of death. It’s antithetical to the pursuit of Americans. Most of us are programmed to want answers to our questions, truth to our doubts, words to our emptiness and meaning to our voids. But when I’m sitting with a family making arrangements for their dead loved one’s funeral, sometimes I look them in the eye, I say “I’m sorry for your loss”, and then comes the most difficult of all things: the absence of answers, the lack of truth, the void of our existence and the silence of death. We just sit, acknowledge the silence, and embrace the sacred moment.
Two. The Money
Aside from the silence, tallying up the bill is always difficult for me. It’s not that our funeral home is expensive. We pride ourselves on being the least expensive funeral home in our area. It’s not that we’re trying to rip people off. We do believe our prices are fair and honest. It’s just that bringing up money when we’re talking about death seems like sacrilege. Sure, we have to pay our bills. Sure, paychecks are good. It’s just difficult for me, and I imagine many other funeral directors as well, to capitalize on death.
Having mature women flirt with me is … not that difficult. Yeah, I actually like that part. What funeral director doesn’t mind the occasional, “If I was 40 years younger” comment?
Four. Tragic deaths
These are the kind of deaths that come home with us. You just can’t help it. There’s not a funeral director that isn’t affected by the death of a child, the car accident, the overdose or the suicide.
Some people have major problems and baggage that get fanned to flame by grief and bereavement. Often times, they take their problems, their anger, their frustration and instead of dealing with their grief and bereavement, they take it out on us. If you’ve been in the business long enough, you know not to take it personally, but it’s nonetheless difficult to take a capricious verbal lashing for no apparent reason other than transference.
Six. Morticians not Magicians
There are some faces that we can’t restore.
Some bodies that are too far gone.
Sometimes it’s nearly impossible to make the dead look alive.
Sometimes, the process of securing a doctor’s signature, getting cremation approval from the county and the line up at the crematory means we can have everything finished in the time you want it to be.
I wish we had a magic wand, but there are things we can’t do. Wishing we could, but knowing we can’t isn’t an easy idea for you to accept, but it’s even more difficult for us to accept as we like to think we’re more capable than we really are.
Seven. The Night Calls
There’s no amount of coffee that can compensate for the lack of sleep caused by a 2 AM night call.
Eight. Meeting Our Own Demons
There are certain things in life, like marriage, or our kids, that have a tendency to summon our hidden demons. I’ve often said that I was a great person before I got married and then I saw just how selfish and prideful I really am. Death and the funeral industry can have a similar effect. Death culture is like the refining of gold; all of our impurities, our stress, our own anxiety, and our pride can come seeping out in the heat of the moment. But that very heat, while revealing our difficult demons, can also purify us and make us more beautiful.
Nine. Dress clothing
I like nice suits and I’m an absolute shoe addict, but wearing a suit on a sweltering mid-summer Pennsylvania day is an exquisite form of torture. I don’t believe in hell, but wearing a black suit in 100-degree weather is pretty damn close.
Ten. Personal Relationship Strain
I suppose every friend will disappoint you once in a while; but funeral directors will probably do it more often. We might miss your birthday party, we might have to leave in the middle of dinner.
Death has this way of keeping an untimely schedule. And as death’s minions, we’re tied to that schedule. Whether it be in the middle of the night, or in the middle of your wedding, when death calls, we have to respond. That respond-ability marks having a personal relationship with us somewhat difficult.
It’s been three years since my 4-year-old died from brain cancer, but sometimes it feels like it was yesterday. The memories can come roaring back in the blink of an eye, leaving me motionless, breathless, and aching. Sometimes I long to hold little Henry like I long for air. Even as I push forward, I encounter reminders of loss everywhere.
Two years ago we moved half-way across the country. In part, we moved to escape the reminders. We left behind the empty bedroom decorated in oranges and blues. We traveled 1,150 miles away from the library with the fountain in the front and story time on Tuesday mornings. We put days of driving between us and the pediatrician’s office with the green vinyl-covered chairs and matching industrial carpet. I left Henry’s shadows, but I can’t seem to outrun the reminders.
When I hear about a toddler being snatched and killed by an alligator, my blood runs cold. A weight sinks into my chest and doesn’t lift for hours. I know what it feels like to hear your child scream out in pain. I’ve walked through helplessness, terror, and disbelief. I know about the birthday parties his parents will never throw, the presents they won’t buy, the holidays that will feel somewhat empty and off. I understand the pain they’ll feel as they watch other children his age grow, enter kindergarten, and learn to ride their bikes without training wheels. I realize the strain that this type of loss will put on their relationships, perhaps even their identities. I know how, even years into the future, they’ll feel like something is missing when everyone is present.
When mass shootings occur and sacred lives are senselessly slaughtered, I am completely undone. I can’t seem to find words or formulate thoughts through a fog of horror and grief. My heart turns towards the loved ones facing funerals filled with polite and sympathetic conversation. Afterwards, they’ll watch as the shock fades for everyone else. The masses will disperse back into the groove of life while they instead limp forward, tired, cautious, acutely aware of the cruelty this world can dish out. There will be no going back to “normal.” Normal is forever changed. They are forever changed.
And when I come across yet another Facebook status about yet another child diagnosed with terminal cancer, I freeze. I spend a few moments locked in the painful silence of remembering, reliving, dreading for them what lies ahead. We live in a world where pain is everywhere.
Why is the world this way? How do we make sense of all this? As a Christian, I’ve turned to faith for answers. But sometimes faith can bring more questions. For example, the Bible says that God is all-powerful. Can’t God stop an alligator? Or vaporize a tumor? Scripture also says that God is love. Doesn’t God want to paralyze a gunman with murder on his mind?
Does God lack the power or the desire to prevent unspeakable pain?
I know I’m not the only one who has wrestled with this question. Some of you may have wondered: Did God lack the power or the desire to prevent my rape? My miscarriage? My cancer?
Some Christians attempt to answer these questions with phrases like “Everything happens for a reason” and “Sometimes we just can’t see what God’s doing when our eyes are blurry with tears.” Other times we’re told that suffering is “sent to refine us,” is a “blessing in disguise,” or is simply a necessary part of “God’s plan to glorify himself.”
These ideas stem from the assumption that everything is happening according to God’s perfect plan – his meticulous, divine blueprint. But I think it’s time to question that assumption.
After all, how can we call God love if God is the one orchestrating our devastation?
How can we sincerely worship a God whose glory-seeking plan requires alligator teeth in toddler flesh, bullets spraying through a crowd, or terminal brain cancer in a 4-year-old?
How could this God be considered praiseworthy? If God plans all our pain in minuscule detail, then his character doesn’t strike me as loving or praiseworthy. At best, it seems mysterious; at worst, it seems sadistic.
Finally, how do we reconcile this picture of God with God’s self-revelation in Jesus? The Bible says Jesus was the exact representation of God’s essence (Heb. 1:3). Yet when we look to Jesus’ ministry, we see a God who healed the broken… he didn’t break the healthy to glorify himself. Does God in Spirit hold a different standard of morality than his flesh-and-bones representation?
Several years ago, I began to compare God’s self-revelation in Jesus to my picture of a God who designs humanity’s suffering. That’s when I discovered a huge chasm. And during the process of engaging my questions, I found new, more satisfying answers.
Now I stand with a growing number of Christians who think it’s time for us to take another look at one of the most important questions in the world: If God is loving and all-powerful, why do we suffer? In my experience, the answer points us to a God who is more stunningly beautiful, more pure, and more loving than most of us have ever dared to imagine.
Find Jessica Kelley’s book on Amazon: Lord Willing?: Wrestling with God’s Role in My Child’s Death.
Kelley is a writer, speaker, and author of Lord Willing?: Wrestling with God’s Role in My Child’s Death, (Herald Press, April 2016). She has a B.S. in Psychology, a M.S. in Counseling & Human Development, and experience as a School Counselor. Born and raised in the South, Jessica now lives with her husband and five-year-old daughter in Saint Paul, Minnesota. She survives the absurdly long winters by going to the gym, dreaming about the beach, and eating copious amounts of chocolate. You can find her processing her faith journey at JessicaKelley.com.
I’m coming up on 10 years licensed, a significant milestone considering that my embalming professor told me that 70% of funeral students never make it to the decade mark. To be honest, I never thought I’d make it this far. After I graduated mortuary school, I told my dad, “I think I’ve only got about 10 years for this business.” At the time, the constant barrage of death and dying, the night calls that I was always running and the dynamics of death culture had me doubting my resiliency. I also had aspirations of becoming an academic (something I’m still pursuing because I’m a nerd). But, here I am 10 years later, more committed than ever to the funeral business, so I thought I’d list 10 reasons why I’ve been able to stay. These reasons aren’t a catch-all for every funeral director, but they’re reasons why I’m still here.
Admittedly, I don’t wear a smile when my cell phone rings at 2 AM in the morning for a death call. Although I’m eventually kind, courteous and congenial when I go on the midnight call, even after 10 years those midnight death calls still wear on my like a weight. The chaos of death isn’t a healthy lifestyle with its unscheduled hours, its highly emotive culture and the demands that come with it. I think most funeral directors will agree that this business is not easy. But something happens to me when I see the family of the deceased. One minute I’ll be tired, unhappy and beaten, and the next minute I’m full of compassion, energy, and resiliency. There’s still something wonderful about the service aspect of this industry that keeps me here, that sustains me during the tough hours.
Ten years ago I didn’t have enough appreciation for the people we rub elbows with. Death has a way of drawing out the beauty in humanity, which is why funeral directors are privy to some of the most beautiful people in the world. Whether it be the hospice nurses who give so unselfishly, the flower shops who help us out at the last minute, the sextons that waive fees for infants, the pastors who work tirelessly to help families, and any angel who has ever given us free coffee. If I ever left the funeral business, I’d miss crossing paths with so many wonderful people.
From tweets about tying shoestrings in preparation for the Zombie Apocolypse, to finding the lighter moments at funerals, I’ve managed to make a distinction between serious and solemn. Death is a serious matter, but it doesn’t have to be solemn. That permission to laugh and lighten the mood has been a key part of my resiliency in this business.
If there’s one word that is utter sacrilege in a smaller funeral home like ours, it’s this tiny two-letter word. We simply don’t use it. I mean, when can we ever say “no” to a family that just lost their loved one?
But if we’re to survive, we have to introduce it into our professional vocabulary. Death has a way of being more demanding than life, especially the personal life of a funeral director. Death constantly clears our personal schedule books. We’re supposed to go to our son’s baseball game, but there’s an evening viewing. We’re supposed to have Christmas dinner, but there’s a death call. We’re supposed to go on a date, but there’s a family that wants to come in and make arrangements in the evening.
We have to find a way to allow ourselves to live our own lives in the midst of death. Sometimes that means hiring others to do some of our work, and sometimes that means creating better organizational systems and sometimes it simply means saying “no.” If I hadn’t learned to say “no”, I would have burnt out of this business years ago.
Being told, “You’ve made this so much easier for us.” or, “Mom hasn’t looked this beautiful since she first battled cancer”, or “You guys are like family to us” means a lot to me. It’s important to know that what you’re doing is meaningful for the person you’re doing it for.
That verbal affirmation is huge in sustaining those of us in the dismal trade.
I’ll be the first to admit that I don’t like the term “calling”. I’ll also be the first to admit that I never felt called to this business.
Callings aren’t predetermined nor are they divinely ordained. Neither are they mystical or set in stone. They’re not our “dream jobs” that can only be obtained with supreme talent, intelligence and luck.
A calling is when we hear the voices of those needing our help. Callings can arise in the darkest jobs, in the most monotonous of tasks and at the “lowest” positions. Callings are something we learn to love. Callings are something we choose to do because we develop an ear to hear and an eye to see. A person who is “called” is a person who has seen a need and answered so many times that it becomes a part of who they are.
Now, more than a decade in, I’m staying in this business because this call is something I now answer so naturally that it’s become a part of who I am.
When I was younger, I thought money didn’t matter. I’m older now. Consistent paychecks are good.
I love hearing tales of death and dying. Call me morbid, but I just find so much wonder, sacredness, spirituality and beauty in death stories. The stories are my ballast.
Empathy Vs. Sympathy
There’s a saying in the funeral business that goes something like this, “treat every family as though they were your own family.” That’s a nice sentiment, but it is not entirely practical.
There are times (at funerals especially) when all we can give is sympathy. When it’s outside of our ability to fully empathize with a person’s situation. After all, the person laying in the casket isn’t my father. This isn’t my daughter. This isn’t my family.
And that’s our job. You pay us to be directors. And we couldn’t handle much more. We have to maintain a certain level of objectivity because there’s only so much pain, grief, and heartache we can share until we too start to crash … burn out.
But, there are other times when you can’t help but be drawn into the narrative so that you enter the narrative and become a character in the story. Not just a director, but an actual character in the drama of life and death.
Sometimes all I can do is sympathize. Other times, I empathize. Allowing myself the permission to do both has been key.
I’ve been close to being burnt out. Landed in the hospital. Reevaluated life. I started to seeing a psychologist. I started anti-depressants. I started writing more. I started going to the gym more. Saying “no” more often. I started to realize that if I wanted to take care of others, I had to take care of myself. Self-care is the unselfish act of selfishness and I know for a fact that I’d be out of this business if I didn’t practice it.
We had a funeral last week for an elderly man who died under hospice care. The family requested that the hospice’s chaplain, Chaplain Gerry, make a visit to their dying loved one. Gerry stopped around a couple times and made such a positive impression on the now deceased and the family that they asked him to conduct the funeral service.
After the service was done, the chaplain rode me with me in the lead car in the funeral procession, which led to some pretty serious conversations about his job on our way to the cemetery for the interment service.
Hospice chaplains have a unique combination of training in both spirituality and bereavement care, a necessary combination to be sure. I graduated from seminary and I know too well that seminary training severely lacks in bereavement training. Seminary students come out of school with their heads filled to the brim with so much God knowledge that they are nearly incapable of sitting in the human silence of death.
But not hospice chaplains. These women and men know how to tame their seminary training, they know how to sit in silence, listen and their view of God is rarely one that leads to such horrible sayings as, “It was God’s will” or “God never makes mistakes.”
I was talking to the chaplain about bad platitudes people use around death and he quickly got very mad as he recalled something from very early on in his career.
“Caleb,” he said. “I remember the worst thing I’ve ever heard.”
“At the time, I was a new chaplain at Caln Hospital and I was also a new pastor of a small, local church. A lot going on all at once. Which is often what happens when you’re fresh out of seminary as a new pastor.”
“I got a phone call late one night and it was a member of our church calling me. She was just hysterical.”
“I was trying to get her to calm down so I could understand what she was saying. And finally, she caught her breath and she told me her son had just shot himself in the attic. He shot himself in the head. Dead.”
He continued, “I’d seen a number of suicides and suicide attempts at Caln Hospital, but I knew this boy.”
“About 10 minutes before the service started, the boy’s mother came to me crying. She said, ‘Gerry, I’ve been doing so good during the viewing and visitation’. Gerry specified that it was a huge viewing, full of “on-lookers” as he called them. “But,” she said, “someone just came up to me and told me that she’ll be praying for me because she can’t imagine what it must feel like to know he not only killed himself but now he’s in hell.”
“Is that true?” she pleaded with Gerry. “Is my boy really in hell?”
Gerry stopped telling the story momentarily to let it all sink in. “I gave her a huge hug, and I told her as confidently as I could, ‘He’s not in hell.’ But I was so pissed.”
I started to get angry too. So angry that I momentarily lost perspective as to what I was doing. When I get in these intense conversations with pastors while driving the lead car, sometimes I forget that I’m leading a line of 30 plus cars through the winding farm roads of Chester County. My anger translated to a heavy foot and before I knew it I had to slow down to let the hearse catch up.
I chimed in wanting to share my two cents. I have personally experienced suicidal ideation. And I knew that suicide usually happens when our pain trumps our hope. It happens when we feel like we’re causing more harm in the world than good. I suppose that there are some people who selfishly use suicide as vengeance, but for most people, it’s about pain. It’s about having one’s mind so clouded by pain, or sickness or mental illness that we feel like the best we can give the world is our absence from it.
Surely, I told Gerry, hell is the last place a loving God would send such a hurting person.
“The worst part is,” Gerry concluded, “is that all these years laters, that mother still calls me, asking me for reassurance. To this day, she can’t shake those words.”
You’ve probably seen those utterly disturbing pictures of caskets floating downstream from the Louisiana Flood.
It’s horrible. The stuff of nightmares.
You probably have some questions:
Why do they float?
Can those bodies be easily identified?
Shouldn’t the vaults keep them contained in the ground?
To the first question.
There are a couple of kinds of caskets. There are wood and metal caskets. Within the metals, there are sealing caskets (also known as gasketed or protective) and non-sealing caskets. Sealing caskets have a rubber gasket that creates an airtight seal when the sliding lock bar is cranked shut with the casket key. You may have seen funeral directors use said key after the lid is closed at a funeral. We insert it into a small crank hole at the foot end of the casket and turn it until the lock bar is totally tight.
Sealing caskets are the only ones that will float. Even though you would think a wood casket would float, because wood caskets don’t seal, they’re more likely to fill up with water and stay put in their vault.
Can those caskets and the bodies contained in them be identified?
Most sealing caskets have what’s called a “memory tube.” You can see where that tube is located in the picture below.
If the funeral home filled out the memory tube, the process of identification is a whole lot easier. If the casket doesn’t have a memory tube, the process becomes much more complex. Although I’m not certain, I can imagine that DNA testing would be the last resort.
Shouldn’t the vaults keep them contained in the ground?
Most cemeteries require vaults (a requirement that I disagree with, but that’s another blog post). Vaults, like caskets, can either be the sealing type or the non-sealing type. When the ground becomes over-saturated with water, the sealing vaults can pop out of the ground, causing the vault and the casket it contains to float away (see the picture below).
More often than not, it’s just the casket that floats away. In the case of the Louisiana Flooding, the vaults are exposed above ground (I would only assume it’s because there’s a high water table in these parts of the country). If the vault was buried underground as is the case in most cemeteries, it’s less likely that the caskets would pop out. But, since they’re that much closer to the top, it’s that much easier for them to stroll down the river when the flood waters come a rolling.
If you don’t want to go boating and floating after you’re dead, there are a few things you can do to make sure your body never washes away:
- Green burial
- Don’t use a sealing casket
- Tie your vault to an anchor.
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